Returns & Refunds

Shop with confidence —
14 days, no questions.

We stand behind every piece we sell. If something isn't right, we'll make it right — fast, simple, and stress-free.

📅
14 Days
Return Window
⚡
3–7 Days
Refund Processing
📦
Free
Return Shipping (Defects)
💳
100%
Money Back Guarantee

Simple Process

How to Return an Item

Four simple steps — from WhatsApp to refund.

1
💬

Contact Us

WhatsApp us at +254 703 401 830 or email info@maunosdecor.shop with your order reference and reason for return.

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2
✅

Get Approved

We'll review and approve your return within 24 hours. Defective items are approved instantly.

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3
📦

Send It Back

Package the item securely and send to our Nairobi address. We cover shipping costs for defective items.

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4
💳

Get Refunded

Refund processed within 3–7 business days via your original payment method. M-Pesa refunds within 24 hours.

Our Policy

Return Policy Details

Everything you need to know about returning a product.

📅

14-Day Window

You have 14 calendar days from the date of delivery to initiate a return. After 14 days, we are unable to accept returns unless the item is defective.

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Item Condition

Items must be returned in their original condition — unused, unwashed, and with any original packaging where possible. Handcrafted items show natural variation which is not a defect.

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Return Shipping

We cover return shipping costs for defective, damaged, or incorrect items. For change-of-mind returns, the customer is responsible for return shipping.

💳

Refund Method

Refunds are issued via your original payment method. M-Pesa refunds within 24 hours. Bank transfers within 3–7 business days. Cash on delivery refunds via M-Pesa.

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Exchanges

Want a different size or colour? We offer exchanges subject to stock availability. Contact us via WhatsApp and we'll sort it out quickly.

🎨

Custom Orders

Custom or personalised items (specific colours, sizes, or messages) cannot be returned unless defective. Please double-check your specifications before ordering.

Quick Reference

What Can & Can't Be Returned

A quick guide to help you understand what qualifies for a return.

✅ Eligible for Return

✅Item arrived damaged or broken
✅Wrong item delivered
✅Item significantly different from description
✅Defective craftsmanship or material fault
✅Unused item within 14 days (change of mind)
✅Item lost in transit

❌ Not Eligible for Return

❌Item returned after 14 days
❌Used or washed items
❌Custom or personalised orders (unless defective)
❌Items damaged by the customer
❌Natural variation in handcrafted items (colour, texture)
❌Items without original packaging (where required)

Need to return something?

We're here to help.

Contact us via WhatsApp or email and we'll guide you through the return process. Most issues resolved within 24 hours.

WhatsApp Us →Email Us

Or visit our shipping page for delivery information.